Good Customer Service
Usually I don't expect much when I call a utility company in terms of customer service or getting what I want quickly or painlessly, but I must give special recognition to Shaw Cable/Internet.
Although you still have to go through an automated machine, you're hooked up to a real person pretty quickly, and on the past few occasions it has taken less than five minutes to clear everything up.
On this last occasion, Sonia had taken over cable/internet services here at home (she moved in), and I had not called to cancel (although I did tell them I was cancelling when they called a couple weeks ago to try to sell me cable). I then got a bill for August internet, so I called and said I was actually disconnected a couple weeks ago. They quickly double checked their file, cancelled the next bill, and even told me they were issuing me a refund for the half of July that I'm not going to be using. I want to emphasize that I didn't even ask for a refund, he just told me the cheque is in the mail.
The only quarrel I may have with Shaw is that at $43/month their high-speed internet package feels a bit pricey (or I'm just cheap), but they do offer student deals in September if you sign up for an 8-month contract.
So kudos to Shaw, and may more companies actually strive to reach this level of support.
Recent Posts
- The Atheist Census–obnoxious and obscure marketing?
- No, I don’t
- CFI Canada skips critical thinking
- State of Albertan Politics
- Successful in Ottawa, Religious Right turns to Edmonton
Recent Comments
- Ian on The Atheist Census–obnoxious and obscure marketing?
- Per Smith on The Atheist Census–obnoxious and obscure marketing?
- Per Smith on The Atheist Census–obnoxious and obscure marketing?
- Ian on The Atheist Census–obnoxious and obscure marketing?
- Per Smith on The Atheist Census–obnoxious and obscure marketing?
Categories
Politics Religion Links Atheism Media NDP Elections Personal Science Conservatives Alberta Secularism Edmonton School Scepticism Canada BC UofA Atheists and Agnostics Creationism Vancouver Liberals Economics Site Parody Fun Video CFI Global Warming Evolution Humanism Bible Capitalism SFU The Peak Free speech Anti-choice Philosophy Gay rights Books Companies Computers Random USA movies
Subscribe to posts
July 12th, 2008 - 12:27
They offer student deals for the Spring/Summer terms too, but you have to be taking classes. You have to go to their office and show them your schedule that shows that you’re taking classes, but when I went she didn’t even ask to see it (doesn’t matter, I dropped them anyway). What was most impressive about Shaw was that last April (2007), they called me to ask if I wanted to go on the student plan for the summer!
Now, $43 is a lot to pay per month, but if you compare it to your alternatives, it’s a good deal. Telus does offer some plans in the $35 range, but of course they’re not quite as fast and, worst of all, it’s Telus. We really do get hosed on this kind of stuff here in Canada.